Last updated: 23/05/18
This Privacy Notice covers all platforms through which we offer our services, this includes our Website, and where you interact with us on social media such as Facebook (in which case you should also refer to those social media sites’ privacy notices).
The data controller of the personal data referred to in this Privacy Notice is a limited liability company registered at 61 Rodney Street Liverpool L1 9ER and with registered company number 00849252.
All references in this Privacy Notice: to our “Website” refer to the website at www.jantomholidays.com, to “we”, “us” and “our” refer to Jantom Holidays; and to “you” and “your” are to you, the user.
What kind of personal data do we collect?
When you book a holiday with us, you will be required to provide us with your name, address, e-mail address and phone number and payment information.
Personal data you give to us about others
If you are travelling with others or booking a holiday for someone else, you will need to give us personal data about them when making the booking, for example their name and age. It is your responsibility to ensure that anyone who you have provided personal data about is aware and happy that you have done so and is aware of how we use and process their information.
Personal Information we collect automatically
When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information.
If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.
Personal data that we receive from others
We may also receive information about you from your travel operator for the purpose of carrying out a booking you have made with that agent. In that circumstance, we will only use your personal data to carry out that booking unless we have your permission to do otherwise.
What do we do with your personal data?
Once we have collected the information about you, it will be used for the following purposes:
- Bookings: Put simply, we will use your personal data to provide to you the services that we sell. We need certain information about you, so we can fulfil our obligations contained in the contract that you enter into with us when you make a booking.
- To communicate with you in relation to your holiday: We will use the contact information you have previously shared with us to communicate with you in relation to your holiday and to provide you with information relevant to your holiday. For example, helpful information about the destination to which you are travelling, security alerts, administrative messages about your holiday and emails to remind you of any aspect of your booking.
- Customer Services: You are free to contact us about our services at any time, whether this is a general query, a question about your booking or to report a problem on our website. This can be done by telephone or via social media. We will use the information that you have provided to help us answer any questions and respond to your query (along with any future queries that you may have).
- Personalisation: We will use information we hold about you, such as the products and services you have purchased from us in the past, to enable us to show you the products and services we think you will like on our website and communicate these with you, such as the recommended deals and special offers we put to you. For example, we will save your searches in order to tailor future searches you make to your needs.
- Marketing: Where you place an order with us we may contact you by e-mail or text message with information about services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on the information we hold about you.
- Promotional Activities: If you participate in our promotions (such as surveys or competitions) we will use the information you provide to administer these activities.
- Improving our services: Sometimes we will use your data to help us improve the quality of the services that we offer.
Legal basis for processing personal data
Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.
However, we will normally collect personal data from you under the following legal bases:
- Performance of a contract: If we have obligations under a contract with you, we will use your information to perform our obligations to you. For example, if you make an online booking on our Website, we will use the information that you provide us with when making the booking to complete and administer the reservations with the relevant third party suppliers.
- Consent: You will be asked to consent to us providing you with marketing information and if you give us this consent, we will rely on this when contacting you with marketing information by e-mail and text message (although please note that in limited circumstances we are allowed to send marketing information to you without your consent). You can opt-out of receving marketing communications from us at anytime by contacting us.
- Legitimate interests: We will use your information for our own legitimate interests, for example, to provide you with the best suitable content on our Website or app, to improve and promote our services and for our own administrative purposes including creating and maintaining business records of our relationship with you.
- Legal requirements/vital interests: In some cases, we will have a legal obligation to collect personal data from you (for example, for us to comply with tax laws which require us to collect and retain records of products and services that we sell) or where we need the personal data to protect your vital interests or those of another person (for example, if you are involved in an emergency and we need to provide the details which we hold about you to the emergency services).
How and where will your data be processed?
Any information that we hold about you is stored on our secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.
When your credit card details are required as part of the booking process we store the last 4 digits.
When do we share your data with third parties?
In certain circumstances it is necessary to share your personal data with parties other than Jantom Holidays. The third parties who we share your personal data with include:
Our suppliers: If you make a booking with us, it is necessary for us to share your reservation data with relevant third parties, such as the campsite owners to complete your booking. This may include your name, contact details, the names and ages of any guests travelling with you, along with any preferences or special circumstances you told us about when you made your booking.
- Third party service providers: This includes anyone who provides services or functions on our behalf, including credit card processing, business analytics, advertising, administration of competitions and promotions, collection of customer feedback and customer service. We use these service providers to process your data on our behalf to collate information that can be analysed to improve our service. They have access to and may collect information only as needed to perform their functions and are not permitted to share or use information for any other purpose.
- Any competent law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights (including to investigate any suspected fraudulent or other criminal activity), or (iii) to protect your vital interests or those of any other person.
- Any other person (with your consent to the disclosure).
Any information that is collected from you directly by hotels or other suppliers or which you share through social media platforms such as Facebook is not covered under this Privacy Notice and we would urge to check their own privacy policies before handing over any of your personal data.
Retention of your personal data
When we have no ongoing legitimate business need to process your personal data (for example, to provide products or services to you or to retain records to manage any claims which you or we may have in respect of the products and services we provide to you), we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
What rights do you have in relation to your personal data?
You have the following rights in relation to the personal data that we hold about you:
- If you wish to access, correct, update or request deletion of your personal data, you can do so at any time.
- You can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us.
- Similarly, if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. The Information Commissioner’s Office is the data protection authority for the UK.
If you would like to exercise any of your above rights please contact us using the contact details provided under the “How can you contact us” heading below [link]personal data. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Changes to our Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
How can you contact us?
If you have any questions about this Privacy Notice or wish to exercise any of your data protection rights, please contact our Data Protection Officer at:
Post: Should be sent for the attention of the Data Protection Officer to:
99, Woolton Hill Road